We will gladly refund the cost of any course if the entire course (book, reference, answer sheet, posttest, etc.) is returned within 30 days from the date the course was mailed out.

For all refunds we will deduct a $10 re-stocking fee in addition to the cost of the initial shipping and handling.

Many of the requests for returns or exchanges result when a customer realizes that they have already taken the course that they have ordered. Before ordering a course that you suspect you may have completed with our company or another CE provider, first talk with our staff to avoid unnecessary purchases.

If payment was made with a company or personal check, a refund check, minus the fees listed above will be sent as soon as we have verified that the payment check has cleared our bank with sufficient funds. It may take up to 30 or more days to obtain the verification.

If payment was made with a MasterCard or Visa charge card, we will apply your refund to your credit card, minus the $10 restocking fee and the shipping and handling charge. We will send you a receipt showing the credit card refund.

NO REFUNDS will be made until our office receives the course (book, reference, answer sheet, posttest, etc.).
NO REFUNDS will be given if the course materials have any markings, are dirty, or show any signs of use. When returning your course materials, please be sure to get a shipment or mail tracking order in case our office does not receive your shipment.