Customers have 30 days from the date of the order to receive a refund. After 30 days customers may receive a credit towards future purchases for any materials/books returned to us. All refunds and credits will be subject to a $5 re-stocking fee per course. There will be no refunds or credits for shipping & handling charges once a course has already shipped.
Refunds will not be issued until the course material/book is received in our office and considered to be in excellent condition. Customers are responsible for the shipping costs when returning materials to our company for a refund.
An exchange of a course may be made up to 30 days after the date of purchase. Customers are responsible for the shipping costs when returning materials for an exchange. After materials have arrived at our office and are inspected and are in re-sale condition the replacement materials will be shipped. Customers are responsible for any difference in price for exchanged course material and usual shipping and handling charges.
Refund and Exchange Policies
This applies to courses that are received via the mail. Refunds will be issued in the same manner as the original order (i.e., credit card/check). Refunds on materials purchased with a personal or company check will be refunded with a cashier's check after the initial payment has cleared the banking process. No refund/exchange will be made for courses that are within one month of the course approval expiration date.
Policy for Ebooks Course Purchases
No refunds will be issued for Ebook courses once they have been sent. Customers wishing to return an Ebook course will have 30 days from the original date of purchase to receive a credit towards a future purchase minus a $5 processing fee.
