All orders weighing 13 ounces or more will be shipped
US Postal Service Priority Mail. Orders less than
13 ounces are shipped regular first class US mail
service.
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Orders received prior to 12 p.m. EST will be
shipped the same day (excluding mail service on
Sunday and holidays).
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Orders received after 12 p.m. EST will be shipped
the next day (excluding mail service on Sunday and
holidays).
Deadline Fast Approaching?
If you are on a deadline to obtain CE we
can help.
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Express Mail Delivery of your course.
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Because there are no air carrier
flights from Louisville after 10 am on Friday,
Express Mail is only available Monday-Thursday.
All express mail orders received by noon EST will
be shipped the same day. Express Mail requests
received after 12 pm EST are subject to next day
shipping with the exception of Fridays and Saturdays.
There are two types of Express Mail:
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Flat Rate Express Mail Envelope at a fee of
$25. This rate is for courses that will fit
into the envelope; and,
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Express Mail Box for
all courses that will not fit into the Flat Rate
Express Mail Envelope. The fee for Express Mail
Boxes starts at $25.00 and increases according
to the destination and weight of the textbooks
and materials being shipped. For additional
information about shipping, please contact our
office.
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Because Express
Mail Shipment is not always available and not
always the fastest way to get your CE course delivered,
please call our office to discuss other alternatives.
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Using a credit or debit card to order
Because of the possibility of credit
or debit card fraud, if your name does not appear
on the credit card you want to use to purchase
your CE course, the following procedure applies.
We will fax or mail a completed
course order form to you. The person whose name
appears on the credit card must sign and date
the order form giving their permission to our company
to charge the stated amount on their credit card (on
your behalf). We must have the address, city, state,
zip code, and contact telephone number of the person
who is the owner of the credit card.
Unfortunately, we must implement
this policy even in cases where a husband or wife
wants to use their spouse's credit card. This policy
applies to staff who has been given verbal permission
to use the credit card of their employer. This policy
also applies if you want to use a credit card that
belongs to your mother, father, sister, brother, and
any and all relatives and friends.
Payment for Your Order
The following payment policy applies to all orders
regardless of how the order is placed.
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We do not accept personal checks for over
$75. For purchases over $75 you may send a money
order. Checks and money orders should be made
to Jeana Fleitz.
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We accept Mastercard
and Visa credit and debit cards. The credit or
debit card you are using should bear your name.
If the credit or debit card does not bear your
name, please refer to the policy listed previously
regarding using a credit or debit card that does
not bear your name.
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We accept a hospital
or facility purchase order number. When using
a purchase order number to place an order, please
include the name and telephone number of the facility's
purchasing agent/accountant/bookkeeper or person
responsible for preparing payment for purchase
order invoices. We will contact that person
to verify permission to order on behalf of the
facility.
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Orders
placed with a purchase order will include an invoice
with the course shipment. Payment is expected
no later than 30 days from date of shipment.
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No certificate(s) will be awarded until payment
is received for an outstanding purchase order invoice.
Order on-line
Use the on-line shopping cart to create your order.
Just click on the course you want to order and use
the drop-down bar to determine which order option
is right for you. Remember that there may be differences
in awarded credit and cost for a course, depending
upon the state where you are certified. This particularly
applies to those in Kentucky, Florida, and Iowa. If
you are in states other than KY, FL, and IA, you may
use the "Allstate" option.
Our in-house staff then processes on-line order requests
made on our secure server. Orders received during
our normal business hours will be prepared for shipping
the same day received. All orders received by noon
EST will be mailed the same day. In cases where additional
information or clarification is required, we will
contact you by telephone or by email. If you should
have concerns about whether we received your order,
just call our office to inquire.
Order by Telephone (502) 425-0651 using your credit
card
Print a copy of the order form and complete prior
to calling.
Call our office Monday through Friday (9:00 am - 4:30
pm) EST
Saturday (9:00 -1:30 pm) EST
Closed Sunday and major holidays
If we should miss your call, please leave your name
(spell your last name), both your daytime and evening
telephone number, and the state you are certified
in and we will return your call promptly. We constantly
monitor the phone messages and even after our normal
business hours, we will return your call.
Order by Mail (regular U.S. Mail Please)
Print a copy of the order form and complete.
Mail the completed order form to Jeana Fleitz
X-ray Lady PO BOX 22036 Louisville, KY 40252
Please do not send your order by Federal Express
or United Parcel Service since they will not deliver
to a U.S. post office box address. Also, there is
no need to send your order by special delivery, certified
mail, etc. If you should have concerns about whether
we received your order, just call our office to inquire.
Order by FAX
Print a copy of the order form and complete.
FAX to (502) 327-7921 (our fax is on 24/7).
If you should have concerns about whether we received
your order, just call our office to inquire.
Order by E-Mail
Print a copy of the order form, complete, and
return to xraylady@insightbb.com.
If you should have concerns about whether we received
your order, just call our office to inquire.
Questions about your charges
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If you receive your credit card statement
and have a question about any charge applied
by our company, please call our office first
before calling your credit card provider.
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Why call us first?
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Because credit card companies charge our office
a service fee for any disputed or reversed charge.
Furthermore, once the matter has been resolved,
you will be responsible to pay all such fees.
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Customers
will be charged a $25 fee for any credit card
"chargeback" that is proven to be invalid and/or
resolved. |
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A $25
processing fee is also charged for personal checks
that have been returned to us because of "insufficient
funds" in your account.
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In cases
of credit or debit card, money order, or check
fraud and forgery, we will legally pursue the
matter in partnership with the financial institution
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